FAQ
Delivery
* Small to medium orders to destinations within Australia are sent via eparcel (Australia Post)
It may take 1 - 5 business days to deliver depending on where you live.
If no one is at the shop to sign for the item at the time of delivery Australia Post will redirect your order to your local Post Office.
* Medium to Large orders to destinations within Australia are send via TNT.
It may take 1- 5 business days to deliver depending on where you live.
If no one is at the shop to sign for the item at the time of delivery TNT will redirect your order to your local TNT depot.
* Small to large orders to destinations outside Australia are sent only via EMS.
We aim to ship your order out within 3 days. We will notify you via email if there are any expected delays.
Payment options
* Credit Card (Master or Visa - 2% surcharge will apply except to overseas customers)
* Cheque (Payable to QH Textiles Pty Ltd, send to P.O.Box 257 Frenchs Forest NSW 1640)
* Direct Deposit (See proforma invoice for our bank details)
Minimum order
* a minimum purchase of $150, excluding freight.
How to place an order
We offer the following ordering options;
* Online Shop: www.qhtextiles.com.au
* Telephone: 02 9417 0867, International 61 2 9417 0867
* Fax: 02 9417 0863, International 61 2 9417 0863
* Email: qhtextil@bigpond.net.au
Trading terms and condition
* A proforma invoice including the freight will be sent by fax or email.
* Payment must be received before delivery unless you hold a 30 day account with us.
* Prices are subject to change without prior notice and delivery is subject to stock availability.
* No refunds will be given but credit notes will be issued under special circumstances.
These credit notes may be used on future orders.
* Credit notes will be issued for the following reasons only a) Faulty goods, b) Incorrect goods supplied, c) Damaged goods
Permission must be obtained from QH Textiles prior to returning any goods for credit.
No credits will be issued for goods after 10 days.
Order cancellations and fabric returns
* Fabric orders cancelled more than 10 days after placement of order will incur a cancellation fee of 30% of total value of cancelled goods.
Fabric orders cancelled within 10 days of placement of order will not incur a fee.
* Delivered fabrics which are returned and are not faulty will incur a return fee of 30% of the total value of the goods.
Freight charges will not be credited and the customer is to pay freight for the return of the goods.
